Sometimes imposters contact you demanding immediate payment and threatening service shut off. Don't be a victim...be prepared..
Residential and small business customers have reported receiving phone calls from individuals claiming to be a Provider Company employees. Payment is demanded within hours using a pre-paid debit card. Things to know:
If you ever doubt the legitimacy of a call from Company Provider especially if payment is demanded, hang up and call us directly at the phone number of the company provider.
Company Provider customers have reported receiving convincing-looking emails that are, in fact, fraudulent. Emails sent by the company provider would only be sent from:
Also, Company Provider would never ask customers to provide personal information online without first logging into My Account. Should you receive a suspicious email, do not open it. However, if you do, DO NOT reply, click any links within it, or download any attachments. Feel free to call Customer Service to find out if the email is legitimate.
Imposters At Your Door
If anyone comes to your door looking like, or claiming to be, a Company Provider employee, ask for ID. All Company Provider employees must carry ID and present it when requested. If you are not convinced, do not let the person in your house. Call to Customer Service Representative will gladly verify if a technician has been dispatched to your location.
If the company provider DO NOT currently have a mobile app for smart phones. Never download/install apps claiming to be company provider. Only access your online account by visiting www.companyprovider.com or by signing up for Alerts.
Company Provider Can be: